ISO/IEC 20000:2018 Information Technology Service Management

ISO/IEC 20000-1:2018 information technology service management system (SMS) standard. It specifies requirements for the service provider to plan, establish, implement, operate, monitor, review, maintain and improve an SMS. The requirements include the design, transition, delivery and improvement of services to fulfill agreed service requirements. ISO 20000 certification process in your timeline & budget.

ISO 20000:2018 Compliance

ISO 20000 differentiates from ISO 9001 by specifying additional other requirements that are specifically related to the IT service industry. Understanding the process for ISO 20000:2018 compliance includes the design, transition, delivery and improvement of services to fulfill agreed service requirements. One of the key differences is that ISO 20000 is also based on the IT Infrastructure Library (ITIL). Internationally accepted IT Infrastructure so you can be confident that real benefits will be brought to the way your IT Services are managed. Companies that are certified to ISO 20000 have an advantage over their competitors in the following areas:

• Recognition of compliance by an independent and accredited certification body
• Management systems and plans that meet an internationally recognized standard ensuring the best possible management systems and methods known in the industry
• Better control and improvement through having established and approved management systems
• A more fully planned organization that has a deeper level of management rather than flying by the seat of their pants or just on talent alone.

ISO 20000 Consulting

Core Compliance provides ISO 20000 consulting that take the headaches for TechCompanies looking to obtain ISO 20000 certification. Our consultants design, build and implement a custom information technology service management system (ITSMS) that fits and benefits your organization, rather than just creating more documentation and work. Results typically include improving the quality of the IT services delivered, and reducing the long term cost of service provision.

We can help you achieve ISO/IEC 20000 Certification in as little as 60-90 days. And, we offer both on-site and remote consulting that is flexible enough to fit your schedule and efficient enough to meet your timeline and budget. 

Road Map for ISO 20000 Certification

First, we (Core Compliance) guide companies in the development of a compliant service management system that aligns with ISO 20000 and your internal processes and procedures. We guide your organization through the established requirements for certification.

Second, a certification body, also referred to as a “registrar”, performs an audit to assess compliance with the standard and the organization’s declared management system. Upon a successful audit, the organization is granted a certificate of compliance from the trusted third party registrar. The organization undergoes additional but lesser surveillance audits at least annually thereafter for 3 years until the certification then expires and requires a re-certification.

ISO Standards